Terms of Service.

These Terms of Service ("Terms") govern your access to and use of AXIOM ("AXIOM," "we," "us," or "our"), a product of Restoration360, including our website, mobile application, and web portal (together, the "Service"). AXIOM is a professional tool for restoration contractors. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use the Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

2. Your account

You are responsible for the information you provide, for activity under your account, and for keeping your credentials secure. Notify us promptly at support@r360scope.com if you suspect unauthorized use. Accounts are for the organization that registers them; you are responsible for the conduct of users you invite.

3. The Service — what it does and does not do

AXIOM proposes a scope of work and produces Xactimate-compatible ESX files from the photos, measurements, and project details you supply. The Service is a productivity tool, not a licensed estimator, adjuster, engineer, or legal advisor.

• You own the judgment. Quantities are derived from the room measurements you enter, run through deterministic IICRC S500-based formulas; pricing comes from your own Xactimate price list. The AI proposes scope — it does not set prices, and it does not replace your review.
• You must review every estimate. AI-generated output can contain errors or omissions. You are solely responsible for reviewing, correcting, and approving any estimate before relying on it, submitting it to a carrier, or using it in any transaction.
• No guaranteed outcome. We do not guarantee that any estimate will be accepted, paid, or approved by any insurer or third party.

4. Acceptable use

You agree not to:

• Upload content you do not have the right to use, or that infringes the rights of others;
• Use the Service for any unlawful, fraudulent, or deceptive purpose, including submitting estimates you know to be inaccurate;
• Attempt to access accounts or data that are not yours, probe or breach security, or disrupt the Service;
• Reverse engineer, scrape, resell, or build a competing product from the Service except to the extent the law permits;
• Misrepresent AI-generated scope as independently verified work without your own professional review.

5. Access, billing, and refunds

Access to the Service begins with a scheduled demonstration; we provision accounts after that call. The Service is sold as a monthly subscription, and each plan carries a monthly allowance for estimates, PDF-to-Xactimate conversions, and comparative estimates as described on our pricing page. By subscribing, you authorize us and our payment processor to charge the plan fee and applicable taxes each billing period until you cancel.

• Plan allowances reset at the start of each billing period and do not roll over or carry forward.
• Users are unlimited on every plan; there is no per-seat charge.
• You may cancel at any time, effective at the end of the billing period then in progress; access and any remaining allowance end with it.
• Enterprise terms, including volume above the published plans, are set out in a separate order form or agreement, which controls where it conflicts with this section.
• Except where required by law, fees are non-refundable, including for an unused allowance. We may change pricing prospectively with notice.

6. Your content and ownership

You retain all rights to the content you upload and to the estimates you generate — they are yours, permanently. You grant us a limited license to host, process, and display that content solely to operate the Service for you and your organization. We do not sell your content and do not use your project content for advertising. Our handling of your data is described in our Privacy Policy.

7. Our intellectual property

The Service, including its software, models, design, and branding, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; they do not grant you any rights in our software or models.

8. Third-party services

The Service integrates third-party providers (for example, hosting, payment processing, scheduling, and analytics). Your use of those features may be subject to the third party's terms. Xactimate is a registered trademark of Verisk; AXIOM is not affiliated with, endorsed by, or sponsored by Verisk.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated scope will be accurate or complete.

10. Limitation of liability

To the maximum extent permitted by law, AXIOM and Restoration360 will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless AXIOM and Restoration360 from claims, losses, and expenses arising out of your content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including any claim arising from an estimate you submitted or relied upon.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (ownership, disclaimers, liability limits, indemnification) survive.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above and, where appropriate, notify you in the Service. Your continued use after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the United States and the state in which Restoration360 is organized, without regard to conflict-of-laws rules. Disputes will be resolved in the courts located there, unless applicable law requires otherwise.

15. Contact us

Questions about these Terms? Email support@r360scope.com.