Privacy Policy.

This Privacy Policy explains how AXIOM ("AXIOM," "we," "us," or "our"), a product of Restoration360, collects, uses, and protects information when you use the AXIOM mobile application and web portal (together, the "Service"). AXIOM is a professional tool for restoration contractors. By using the Service, you agree to this policy.

Information we collect

Account information

When you create an account we collect your name, username, email address, and a securely hashed password. If you subscribe or purchase, our payment processor collects billing details (we do not store full card numbers).

Content you capture

The Service exists to document property losses. When you use it you create and upload content such as photos of the loss, room measurements, scope notes, dry-log readings, and project details including the property address. This content is tied to your account and synced to your organization's portal.

Location

With your permission, the app uses your device location to auto-fill the property address when you start a new loss. You can decline or revoke this permission in your device settings; the app remains usable, you'll just enter the address manually.

Camera and photos

With your permission, the app uses the camera to document damage on site and lets you attach photos you select. Photos are uploaded only as part of a project you create.

Usage and device data

We collect basic usage and diagnostic data — app interactions, feature usage, device type, and crash/error information — to operate, secure, and improve the Service. We use a privacy-respecting product analytics provider (PostHog) for this.

How we use information

• To provide the Service — store your captures and sync them to your portal, where estimates are generated and priced.
• To authenticate you and keep your account and data secure.
• To provide support and respond to your requests.
• To operate, troubleshoot, and improve the Service.
• To process subscriptions and purchases.

We do not sell your personal information, and we do not use your captured project content for advertising.

How information is shared

We share information only with service providers who help us run the Service, under agreements that limit their use of it:

• Hosting & infrastructure — to store data and run the application.
• Payment processing — to handle subscriptions and purchases.
• Product analytics — to understand usage and fix problems.

We may also disclose information if required by law, to protect our rights or users' safety, or in connection with a business transfer. Project content is shared within your own organization's portal account.

Data retention and deletion

We keep your information for as long as your account is active or as needed to provide the Service. You can permanently delete your account at any time:

• In the app: tap the account icon (top-left of the project list) → Account → Delete account, then confirm.
• By email: write to support@r360scope.com from your account address.

Deleting your account permanently removes your profile and all associated projects, photos, measurements, and scope data. This action cannot be undone. Some records may be retained where required by law (for example, billing records).

Security

We protect your data with encryption in transit, hashed passwords, scoped access controls, and reputable infrastructure providers. No method of transmission or storage is completely secure, but we work to safeguard your information.

Children's privacy

AXIOM is a business tool and is not directed to children under 13, and we do not knowingly collect information from them.

Your choices

You can access or update your account information in the app or portal, control camera and location permissions in your device settings, and delete your account as described above. Depending on where you live, you may have additional rights over your personal data; contact us to exercise them.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above and, where appropriate, notify you in the Service.

Contact us

Questions about this policy or your data? Email support@r360scope.com.